Our Polices

For the complete, detailed version of our Terms and Conditions, link to here:
Doghouse Murder Mystery Terms and Conditions

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The following is a summary of important terms to be aware of:

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• Your purchase and/or attendance forms a binding agreement with Doghouse under these Terms. Please read the "Release of liability," "Limitation of liability," and "Indemnification" items for details about where Doghouse's responsibility ends and your personal responsibility begins.​​

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• Make note of what to expect at our events, including the following:

  • Events typically include theatrical performance and optional audience interaction.

  • Content may include simulated crime themes, role-play, staged conflict, and mature humor.

  • Events may use low lighting, blacklight/UV effects, sound effects, and other theatrical elements.

  • Meals may include common allergens and may be prepared in shared kitchens where cross-contact can occur.

  • Seating may be assigned, including seating parties with other guests depending on venue layout and ticket type.

  • Alcohol may be served at shows to individuals age 21+ who present a government-issued photo ID as proof of age.
     

• If you require special accommodations for mobility, allergies, or other needs, we ask that you contact us prior to purchasing your ticket so that we can listen to your needs and determine if any reasonable modifications are possible.
   

• While audience participation is strongly encouraged as part of our interactive theater, no guest is required to participate.
   

• A valid ticket is required for entry, and the following also applies:

  • We may require a government-issued photo ID to match the ticket holder name.

  • You're responsible for arriving on time. Late arrivals and re-entries may be seated at a break or denied entry based on the possibility of disrputing the show or causing a safety issue.

  • Guests under 18 must be accompanied by a parent or legal guardian, and we may deny entry to unaccompanied minors.

  • We will indicate on the ticket purchase page whether a show is 18+ or 21+, and we will require a government-issued photo ID for proof of age for those events.
     

• Regarding alcohol during the show:​

  • Upon checking your ID, we may issue you an arm band or hand stamp that our servers can use to determine your eligibility to drink alcohol at the show.

  • ​Before or during the show, we reserve the right to refuse or stop alcohol service to any person for any reason, including for safety, apparent intoxication, or suspected misuse.

  • If you consume alcohol at an Event, you acknowledge and agree that:

  • • You are solely responsible for your alcohol consumption and your behavior.

    • You will not drive or operate a vehicle while impaired, and you will arrange safe transportation.

    • You accept the risks of alcohol consumption, including injury to yourself or others.
       

• Regarding accessibility:

  • We will make reasonable efforts to accommodate accessibility needs with advance notice.

  • Contact us before purchasing if you have questions about mobility access, seating, or sensory considerations.
     

• Being respectful ain't an option!

  • Guests must behave respectfully toward staff, performers, other guests, and the venue.

  • Harassment, discrimination, threats, fighting, unwanted touching, or disruptive behavior is not permitted.

  • We may remove any guest for safety, legal compliance, or disruptive behavior.

  • If you are removed, you forfeit any refund and may be banned from future events.
     

• Doghouse is not responsible for lost, stolen, or damaged personal property, including phones, bags, clothing, valuables, or vehicles.
   

• Regarding parking:

  • Parking ava​ilability may vary and is not guaranteed, and we don't have valet service or dedicated parking.

  • You assume all risk associated with parking and walking to and from the venue.
     

• Weapons and illegal drugs are not allowed in the venue. We may conduct reasonable security checks consistent with venue policy.
   

• In case of a Zombie Apocalypse:

  • In the unlikely event that your loved ones suffer a life-ending event and then promptly reanimate and become an undead abomination, we are not responsible for accommodating their unique cranial dietary needs.

  • We reserve the right to refuse alcohol to any undead abomination. Can you imagine a drunk zombie? No, thank you.​
     

• Use of your likeness during designated events:

  • For any event in which Doghouse captures photos or video for media promotion, you grant Doghouse the right to use your image, likeness, voice, and participation for promotional, marketing, and archival purposes, without compensation.

  • If you do not want to appear in promotional content, notify staff at check-in. We will make reasonable efforts to accommodate, but we cannot guarantee that you will not be captured in background footage.
     

• Guest photography and recording is prohibited during shows.
   

• About changes and cancellations:

  • Change can happen, including dates, times, locations, cast, menu items, and programming. We'll make reasonable substitutions to maintain show quality or to address circumstances beyond our control.

  • Doghouse will provide a full refund of the ticket price or a credit, as determined by Doghouse or by law, if Doghouse cancels an event due to weather, safety concerns, venue closure, performer illness, government action, sudden appearance of any problematic holes (black holes, wormholes, sinkholes, etc.), extraterrestrial impact event, time dilation event reaching relativistic speeds, unexpected interference of the Spanish Inquisition, or other unforseen circumstances.
     

• About your purchases:

  • Purchases through Eventbrite or other third-party platforms are subject to the terms of those respective platforms.

  • Without purchasing Event Protection, all ticket sales are final and non-refundable unless required by law.

  • About Event Protection:

    • If you purchase your event tickets more than 24 hours in advance, you can add on Event Protection at checkout.

    • Event Protection gives you the option to cancel or reschedule for any reason up to 24 hours before your show time.

    • If you claim a refund using Event Protection, you'll be reimbursed the ticket price paid minus the cost of Event Protection and any processing fees charged by the ticketing and processing services.

    • Event Protection does not cover no-shows or cancellations less than 24 hours before the show.

  • Tickets may be transferrable (name change on the reservation) up to a stated deadline and subject to verification and capacity constraints.
     

• About force majeure and safety:​

  • Doghouse is not liable for delays, interruptions, or cancellations due to events outside our reasonable control, including severe weather, power outages, public emergencies,​ government orders, labor disputes, or closure of the venue.

  • ​We may pause or end an event for safety, compliance or emergency reasons.
     

• We require that all individuals follow all local and state laws with regards to behavior and alcohol service and consumption.

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